Delivery

All mailing & delivery are done within Australia. For international delivery, please email us at [email protected]

Your items will be shipped out within 7 working days. For delivery of equipment & huge item, our sale team will email you within 5 working days to arrange an appropriate delivery slot with you.

Please email our Support team at [email protected] if you didn’t receive our email.

Returns

My product is faulty, what should I do?

If you experience any problems with your product, please contact our Support Team, we will try to resolve the problem without the need to return the product.

Unfortunately, it is not always possible to solve a product fault without the product being send-in.  Please be patient with our Support Team as we are doing their best to resolve your issue.

In the situation, where there is a need to send in the item. You should include a copy of the order invoice or documentation showing the order number of the item(s) returned to the address below.

AIBI Australia Pty Ltd
74 South Street, Rydalmere
NSW 2116 Australia

Exchange Policy

We allow the exchange of goods within 7 working days at no additional cost provided:

a)      Goods are spoilt or defective

b)      It is not the product that you order

c)      There is an original invoice.

d)     There is a copy of our email with the Order No.

e)      Product must be in re-sellable condition

The following items are non-exchangeable:

a)      Items ordered wrongly by the customer. (We expected immediate notification if you realize that you bought the wrong items).
b)      Change of mind

WARRANTY

Only Slendertone, Rio Beauty, no! no! and AIBI gym equipment products are covered under local warranty unless stated otherwise. All accessories products are entitled to 30 days warranty. We do not issue a warranty card as all the customer details will be recorded into our system.

Our products are covered under local warranty in Australia:

Our warranty does not cover:

• Wear & Tear
• Act of nature
• Battery
• LCD
• Consumable items (battery, bulb, pads, gel etc.)
• Inappropriate usage of product(other than what the device is designed for)